Delivery
When you place an order we aim to have it in the post to you within 72 hours, if in Ireland you should receive your order within 7 working days of us receiving payment. Unfortunately during busier time periods this may be a few days longer but if you need your order quickly we have a priority option in the delivery options for Ireland which means we will pull your order from the queue and send it as quickly as we can.
We use UPS to deliver our products, if at any stage you do not receive your product within 7 days of receiving your dispatch email please email hello@babyboo.ie and we will look into it.
All our Irish and UK orders go with UPS, when dispatched you will receive an email confirming this from us. You will also receive an email from UPS with your tracking and estimated delivery date.
We offer free delivery when you spend over €30 in Ireland, you’ll get tracked courier delivery from UPS as described above. If you spend less than €30 we subsidise your delivery charge, it still goes with UPS but we only charge you €5.
If you’re outside Ireland/UK we deliver using tracked delivery with UPS also. We offer this free of charge when you spend more than €150. This can take up to two weeks to arrive to you depending on where in the world you are. At present we are not shipping to Africa.
Please please please double check the address for delivery and mobile phone number before you confirm your order, we can change it afterwards if it has not been dispatched but if we dispatch to the wrong address and the order is returned to us we will have to charge you a second time for delivery using Paypal. If we dispatch to the wrong address and it is delivered to that address we can get UPS to attempt to retrieve it and reroute it, this may incur a charge. If the address and eircode do not match UPS will default to the eircode in all instances.
If your item does not arrive
We will always offer to resend your item after checking the address you specified on the order. If you have input the incorrect address unfortunately we cannot resend the item unless it is returned to us. We include return addresses on all items which go out so most of the time they do return the parcel but if not as the error was on your part unfortunately we cannot send a new parcel.
We will always offer you the option of a partial refund for your order if we were at fault, excluding the delivery charges.
If your item is returned to us
We will always contact you to confirm the address and phone number you specified in your order is correct. If it is correct we will resend your order, we may have to charge you for a delivery a second time, if for example UPS were unable to deliver your item and you did not collect it from their depot as requested or if they were unable to contact you because you included the wrong phone number. If it is returned because of an incorrect address, insufficient address details or a misprint on your part again we may have to charge you for postage again, if the error is on our part we will resend your item free of charge.
We will always offer you the option of a partial refund for your order, excluding the delivery charges.
If you email us
If you send us a query we will endeavour to respond within 24 hours to acknowledge your email and hopefully provide a solution.
Returns
If you wish to return any items you can send them to BabyBoo.ie, Unit 2c, Ground Floor, Link Road Business Park, Ballincollig, Co Cork. Please track your item and include a note with your order details.
Please do not visit our warehouse to return an item – we are not insured to have customers on site. Pop us an email if you are unclear about returns (hello@babyboo.ie)
Please review our User terms before returning any items
If you paid for your item using Paypal take a look at this link – they will refund the returns cost once you have registered for the service.
Unfortunately we cannot accept returns on personalised items or hats so please ensure sizing, text and colours are correct before confirming your order.
Customs
International shipments may be subject to local taxes and import duties when the delivery reaches the specified destination. You or the gift recipient are responsible for payment of any such taxes and import duties. We have no control over these charges and cannot predict their amount. Please contact the local customs office for further information about potential charges before placing your order.
Complaints
If you are unhappy with the products or services you have received from us please email us at hello@babyboo.ie. Please note we will require a valid receipt for any item you are complaining about.
You can also submit your complaint to an online dispute resolution process operated by the European Commission by clicking on this link
