We’ve got a new role – Operations & Marketing Support

Job Title: Operations and Marketing Support (9.30 – 1.30 Mon to Fri)

Location: Ballincollig, Co Cork

Key Responsibilities

Marketing and Content Creation Responsibilities

• Order marketing materials, including stationery, to ensure adequate supplies for demand.
• Attend and assist at events, including content creation when available.
• Create the content calendar across all social media channels, involving scheduling, sourcing, and creating content with the team.
• Work with team members to grow the Tiktok community, add to the Tiktok shop and assist with live events.
• Create video content relevant to each channel to drive traffic in accordance with content calendar.
• Identify appropriate partners for collaboration, competitions, or gifting within the sector.

Website Management Responsibilities

• Update product availability on the website and proactively address anticipated stock shortages.
• Monitor the website for bugs and ongoing issues as required.
• Work with team members where necessary to add products/photograph new products and proactively suggest new product ideas.

Customer Service Responsibilities

• Run daily reports to anticipate delays with customer orders via An Post exception reports.
• Serve as the link between the courier company and our customers to resolve queries
• Field customer service queries and requests via email and social media, such as address and phone number changes.
• Resolve customer complaints or queries, keeping customers informed and tracking status.
• Facilitate click-and-collect orders at our warehouse.
• Communicate any issues with management.
• Perform ad hoc duties as required, including fulfilling orders or receiving deliveries during busier periods.

Flexible working is available.

To apply please email your CV to vicki@babyboo.ie with the subject “Operations and Marketing Support“