Customer Service / Returns

When ordering

After placing your order, you’ll receive a confirmation email. If it’s not in your inbox, please check your spam or junk folder.

Please review your order carefully. If you notice an error (e.g., address, product details), email us at hello@babyboo.ie as soon as possible—before dispatch. We’ll do our best to fix it, but personalised items cannot be changed once created.

Delivery

We aim to dispatch orders within 72 hours—your checkout confirmation will reflect our current availability.

Delivery estimates:

Ireland: Arrives within 7 working days of payment

Priority Shipping (Ireland): Fast-tracked for urgent orders

International Orders: Can take up to 2 weeks, depending on destination

What happens on dispatch:

You’ll receive an email from us confirming the dispatch

An Post will send tracking info and an estimated delivery date via email and SMS

Shipping Rates (Ireland):

Free for orders over €60 (you get tracked courier delivery with An Post)

Orders under €60: €6.50 standard or €11 for priority dispatch

International Shipping: Rates vary; surcharges apply for UK deliveries due to Brexit. Customs fees may be charged on arrival—this is beyond our control.

All orders internationally are dispatched with a commercial invoice

Important:
Please double-check your delivery address and phone number. If your parcel is returned due to an address error, we may charge a second delivery fee. If delivered to the wrong address, we can request An Post retrieve and reroute it—additional charges may apply.

All orders are collected at 12.30 each day – priority orders placed before noon will usually be included (depending on customisation in the order we may need more time to complete the order)

If your item does not arrive

Incorrect Address Provided

If you entered an incorrect or incomplete delivery address during checkout:

We cannot resend the item unless the original parcel is returned to us.

All orders are shipped with a return address label, and most incorrectly addressed parcels do come back to us.

If the parcel is not returned, and the error was on your side, we regret that we’re unable to offer a replacement or refund.

Missing Deliveries

If your order is marked as delivered by the courier but you have not received it, please contact us within 3 days of the delivery scan so we can raise a dispute with the courier. Unfortunately, we are unable to investigate or make a claim after this time.

Before contacting us, please:

• Check your external mailbox or safe delivery area,

• Ask members of your household, and

• Check with neighbours in case the package was accepted on your behalf.

Delivery Disputes & Duplicate Shipments

We always aim to get your order to you quickly and safely. If an item is reported as lost and a replacement is issued, but both the original and replacement later show as delivered (via An Post or courier GPS tracking), we ask customers to:

Let us know which parcel they received

Return the duplicate if both arrive

If we don’t receive a reply within 7 days of our contact attempts, we may treat this as an unreturned duplicate delivery and reserve the right to take further steps — including suspending future orders or reporting the matter as suspected fraud to the relevant authorities.

We appreciate your honesty and cooperation in helping keep things fair for all customers.

If your item is returned to us

We’ll confirm your original address and phone details

If the return was due to wrong address, a second delivery charge may apply

If the issue was our fault, the item will be resent free of charge

We will always offer you the option of a partial refund for your order, excluding the delivery charges if your order is not personalised.

If you email us

If you send us a query we will endeavour to respond within 24 hours to acknowledge your email and hopefully provide a solution.

Returns

We hope you love your BabyBoo purchase, but if for any reason you don’t, you’re welcome to return it within 14 days of receiving your order for a refund.

Items must be unworn, unwashed, free from odours or marks, and returned in their original packaging. Please use registered post with tracking and ensure your return is packed in a waterproof/weatherproof envelope so it arrives safely back to us.

Please note: if we do not receive the item back, we cannot issue a refund.

This policy does not affect your statutory rights.

If you wish to return any items you can send them to BabyBoo.ie, Unit 2c, Ground Floor, Link Road Business Park, Ballincollig, Co Cork, P31 X754. Please download and print the RETURNS form

If you are in Ireland you can use the An Post returns hub which you will find on this link, please do include the above returns form also.

Please do not visit our warehouse to return an item, always email first. Pop us an email if you are unclear about returns (hello@babyboo.ie)

Please review our User terms before returning any items

Click & Collect Returns
For non-personalised items collected in store, our returns policy is 14 days from the date your order was ready for collection, as confirmed in your email notification. Items must be unworn, unwashed, free from odours/marks, and in their original packaging.

Personalised items are made to order and cannot be returned or refunded.

If you wish to return any items you can send them to BabyBoo.ie, Unit 2c, Ground Floor, Link Road Business Park, Ballincollig, Co Cork, P31 X754. Please download and print the RETURNS form

If you are in Ireland you can use the An Post returns hub which you will find on this link, please do include the above returns form also.

Please do not visit our warehouse to return an item, always email first. Pop us an email if you are unclear about returns (hello@babyboo.ie)

Please review our User terms before returning any items

Returning Gifts

If you received a BabyBoo item as a gift and would like to return it, we’re happy to help — provided:

The item is unworn, unwashed, and in its original packaging

The item is not personalised (we cannot accept returns on personalised items or hats)

To return a gift:

Please email hello@babyboo.ie with:

A brief explanation for the return

The name of the gift giver or the order number, if available

We’ll help locate the order and provide return instructions

Once we receive the return, we’ll issue a voucher for the original purchase price, which can be used on our website

Important – If the item was not purchased directly from www.BabyBoo.ie (e.g. bought in-store or through another retailer), it must be returned to the original shop or website where it was purchased, following their return policy.

If you paid for your item using Paypal take a look at this link – they will refund the returns cost once you have registered for the service.

Unfortunately we cannot accept returns on personalised items or hats so please ensure sizing, text and colours are correct before confirming your order.

Customs

International shipments may be subject to local taxes, customs charges, or import duties once they reach the destination country. These charges are the responsibility of the customer or gift recipient. Unfortunately, we have no control over these fees and cannot advise on their exact amount. For guidance, please contact your local customs office before placing your order.

If a delivery is returned to us due to non-payment or dispute of customs charges, any return shipping costs charged to us by our courier will be deducted from your refund.

Please note: personalised items cannot be returned or refunded under any circumstances, including disputes with customs or refusal to pay import duties.

Complaints

If you are unhappy with a product you have received, please email us at hello@babyboo.ie with your order number and details. A valid receipt is required for any item you wish to report.

If you notice a fault with a product, please contact us as soon as possible after receiving your order so we can resolve it quickly. We cannot be held responsible for damage caused by normal wear and tear, misuse, or failure to follow care instructions.

This does not affect your statutory rights.

You can also submit your complaint to an online dispute resolution process operated by the European Commission by clicking on this link