Customer Service / Returns

When ordering

Please check your confirmation email, if you are unable to locate it, it may be in your spam folder. If you notice an error in your order on the confirmation email be that in the contents or the address please contact us at hello@babyboo.ie before your order is shipped. We’ll try to work with you to fix the issue before dispatch. Items that have already been personalised cannot be amended unfortunately.

Delivery

When you place an order we aim to have it in the post to you within 72 hours, if in Ireland you should receive your order within 7 working days of us receiving payment. Unfortunately during busier time periods (this will be outlined on your order confirmation email) this may be a few days longer but if you need your order quickly we have a priority option in the delivery options for Ireland which means we will pull your order from the queue and send it as quickly as we can.

We use An Post to deliver our products, if at any stage you do not receive your product within 3 days of receiving your dispatch email please email hello@babyboo.ie and we will look into it.

All our orders go with An Post when dispatched you will receive an email confirming this from us. You will also receive an email and text from An Post with your tracking and estimated delivery date.

We offer free delivery when you spend over €60 in Ireland, you’ll get tracked courier delivery from An Post as described above. If you spend less than €60 we subsidise your delivery charge, it still goes with An Post but we only charge you €6.50 or €11 if you order priority.

If you’re outside Ireland we deliver using tracked delivery with An Post. This can take up to two weeks to arrive to you depending on where in the world you are.

Unfortunately due to additional charges as a result of Brexit we did have to increase our charges to deliver to the UK, this was unavoidable. You may also incur some customs charges, all orders internationally are dispatched with a commercial invoice.

Please please please double check the address for delivery and mobile phone number before you confirm your order, we can change it afterwards if it has not been dispatched but if we dispatch to the wrong address and the order is returned to us we will have to charge you a second time for delivery using Stripe. If we dispatch to the wrong address and it is delivered to that address we can get An Post to attempt to retrieve it and reroute it, this may incur a charge.

If your item does not arrive

If you have input the incorrect address unfortunately we cannot resend the item unless it is returned to us. We include return addresses on all items which go out so most of the time they do return the parcel but if not as the error was on your part unfortunately we cannot send a new parcel.

You need to contact us within 3 days if the package is not received by you but delivered according to the tracking by the courier. We are unable to raise a dispute after this time. Please check your external mail box to check if the package was left there firstly or if someone else in your household or a neighbour took in the package on your behalf.

If your item is returned to us

We will always contact you to confirm the address and phone number you specified in your order is correct. If it is correct we will resend your order, we may have to charge you for a delivery a second time, if for example An Post were unable to deliver your item and you did not collect it from their depot as requested or if they were unable to contact you because you included the wrong phone number. If it is returned because of an incorrect address, insufficient address details or a misprint on your part again we may have to charge you for postage again, if the error is on our part we will resend your item free of charge.

We will always offer you the option of a partial refund for your order, excluding the delivery charges if your order is not personalised.

If you email us

If you send us a query we will endeavour to respond within 24 hours to acknowledge your email and hopefully provide a solution.

Returns

If for some reason you have not fallen in love with our products there is never a problem to return them within 14 days of receiving them. Items must be unwashed, unworn and in their packaging. Please track your item using registered post and pack it in a waterproof/weather proof envelope to ensure it arrives safely to us. If we do not receive it back we cannot refund you.

If you wish to return any items you can send them to BabyBoo.ie, Unit 2c, Ground Floor, Link Road Business Park, Ballincollig, Co Cork, P31 X754. Please download and print the RETURNS form

If you are in Ireland you can use the An Post returns hub which you will find on this link, please do include the above returns form also.

Please do not visit our warehouse to return an item, always email first. Pop us an email if you are unclear about returns (hello@babyboo.ie)

Please review our User terms before returning any items

If you paid for your item using Paypal take a look at this link – they will refund the returns cost once you have registered for the service.

Unfortunately we cannot accept returns on personalised items or hats so please ensure sizing, text and colours are correct before confirming your order.

Customs

International shipments may be subject to local taxes and import duties when the delivery reaches the specified destination. You or the gift recipient are responsible for payment of any such taxes and import duties. We have no control over these charges and cannot predict their amount. Please contact the local customs office for further information about potential charges before placing your order.

Deliveries returned to us due to non payment or dispute of import duties and/or additional taxes or expenses incurred will have this cost of return shipping charged to us by An Post deducted from their refund.

We cannot accept returns on personalised items regardless of the dispute with customs.

Complaints

If you are unhappy with the products or services you have received from us please email us at hello@babyboo.ie. Please note we will require a valid receipt for any item you are complaining about. You will need to lodge your complaint within 2 weeks of receiving your order, if you note a fault with any product you need to contact us as soon as you receive your order if you are making a complaint. We cannot be held responsible for complaints or fault reports beyond that time frame.

You can also submit your complaint to an online dispute resolution process operated by the European Commission by clicking on this link