Customer Service

Delivery

When you place an order we aim to have it in the post to you within 72 hours, if in Ireland you should receive your order within 7 working days of us receiving payment. Unfortunately during busier time periods this may be a few days longer but if you need your order quickly pop us a PM on Facebook or an email to [email protected] and we can bump you to the top of the list.

We use Nightline or An Post to deliver our products, if at any stage you do not receive your product within 7 days of receiving your dispatch email please email [email protected] and we will look into it.

All our Irish orders go with Nightline, when dispatched you will receive an email confirming this from us. On the day of delivery you will receive a text from Nightline with your tracking number and an estimated delivery window and it will also give you instructions to change this.

We offer free delivery when you spend over €30 in Ireland, you’ll get tracked courier delivery from Nightline as described above. If you spend less than €30 we subsidise your delivery charge, it still goes with Nightline but we only charge you €3.

If you’re outside Ireland we deliver using tracked delivery with An Post. We offer this free of charge when you spend more than €3o to the UK and more than €60 anywhere else. This can take up to two weeks to arrive to you depending on where in the world you are.

Please please please double check the address for delivery and mobile phone number before you confirm your order, we can change it afterwards if it has not been dispatched but if we dispatch to the wrong address and the order is returned to us we will have to charge you a second time for delivery using Paypal.

If your item does not arrive

We will always offer to resend your item after checking the address you specified on the order. If you have input the incorrect address unfortunately we cannot resend the item unless it is returned to us. We include return addresses on all items which go out so most of the time they do return the parcel but if not as the error was on your part unfortunately we cannot send a new parcel.

We will always offer you the option of a partial refund for your order if we were at fault, excluding the delivery charges.

If your item is returned to us

We will always contact you to confirm the address and phone number you specified in your order is correct. If it is correct we will resend your order,  we may have to charge you for a delivery a second time, if for example Nightline were unable to deliver your item and you did not collect it from their depot as requested or if they were unable to contact you because you included the wrong phone number. If it is returned because of an incorrect address, insufficient address details or a misprint on your part again we may have to charge you for postage again, if the error is on our part we will resend your item free of charge.

We will always offer you the option of a partial refund for your order, excluding the delivery charges.

If you email us

If you send us a query we will endeavour to respond within 24 hours to acknowledge your email and hopefully provide a solution.

Returns

If you wish to return any items you can send them to BabyBoo.ie, Unit 2c, Ground Floor, Link Road Business Park, Ballincollig, Co Cork. Please track your item and include a note with your order details.

Please do not visit our warehouse to return an item – we are not insured to have customers on site. Pop us an email if you are unclear about returns ([email protected])

Please review our User terms before returning any items

If you paid for your item using Paypal take a look at this link – they will refund the returns cost once you have registered for the service.

Unfortunately we cannot accept returns on personalised items or hats if they have been worn so please ensure sizing, text and colours are correct before confirming your order.

Complaints

If you are unhappy with the products or services you have received from us please email us at [email protected]

You can also submit your complaint to an online dispute resolution process operated by the European Commission by clicking on this link

 

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