Customer Service


When you place an order we aim to have it in the post to you within 72 hours, you should receive your order within 7 working days of us receiving payment. Unfortunately during busier time periods this may be a few days longer but if you need your order quickly pop us a PM on Facebook or an email to [email protected] and we can bump you to the top of the list.

We use An Post to deliver our products, if at any stage you do not receive your product within 7 days of receiving your dispatch email please email [email protected] and we will look into it.

We offer free delivery when you spend over €25 in Ireland, we are in the process of changing our international postage prices to exactly what An Post charge us, in some cases this will be less than before but in most unfortunately it will be more than before. We do offer free delivery when  you spent over €50 for UK deliveries and over €100 everywhere else. All Snuggle Boo orders are sent using An Post registered post so we have a tracking ID for these.

Please please please double check the address for delivery before you confirm your order, we can change it afterwards if it has not been dispatched but if we dispatch to the wrong address and the order is returned to us we will have to charge you a second time for delivery using Paypal.

If your item does not arrive

We will always offer to resend your item after checking the address you specified on the order. If you have input the incorrect address unfortunately we cannot resend the item unless it is returned to us by An Post. We include return addresses on all items which go out so most of the time they do return the parcel but if not as the error was on your part unfortunately we cannot send a new parcel.

We will always offer you the option of a partial refund for your order, excluding the delivery charges.

If your item is returned to us

We will always contact you to confirm the address you specified in your order is correct. If it is correct we will resend your order, if you ordered the tracked delivery option we may have to charge you for a delivery a second time, if for example An Post were unable to deliver your item and you did not collect it from their depot as requested. If it is returned because of an incorrect address, insufficient address details or a misprint on your part again we may have to charge you for postage again, if the error is on our part we will resend your item free of charge.

We will always offer you the option of a partial refund for your order, excluding the delivery charges.

If you email us

If you send us a query we will endeavour to respond within 24 hours to acknowledge your email and hopefully provide a solution.


If you wish to return any items you can send them to, 9 Lissagroom Meadows, Crossbarry, Co Cork.

Please review our User terms before returning any items

If you paid for your item using Paypal take a look at this link – they will refund the returns cost once you have registered for the service.


If you are unhappy with the products or services you have received from us please email us [email protected]

You can also submit your complaint to an online dispute resolution process operated by the European Commission by clicking on this link


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